Ainorello™ · Delivery Information
Shipping Policy
Processing times, U.S. delivery estimates, tracking, address responsibilities, delays, and international shipping information.
Processing and Standard U.S. Shipping
Processing and transit are separate. A typical standard U.S. order may therefore require up to approximately 17–22 business days from payment confirmation to delivery, excluding weekends, public holidays, address issues, customs, weather, and carrier disruptions. Delivery dates are estimates, not guarantees.
Before Dispatch
We review payment status, destination, order information, and product availability before dispatch. Orders placed on weekends or holidays begin processing on the next business day. High-volume periods or verification requirements may extend processing; we will communicate material issues when reasonably possible.
Rates and Available Methods
Available shipping methods and charges are displayed at checkout before the order is submitted. Options may vary by destination, product size or weight, carrier availability, and order value.
Shipment Notifications
When tracking is available, it is sent after dispatch. Carriers may take time to scan a package, and tracking may not update at every transit point. Split orders may arrive in separate packages with separate tracking numbers.
Confirm Your Delivery Details
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if a correction is needed. We cannot guarantee changes after processing begins. Additional delivery costs caused by an incorrect or incomplete address, refusal, or failure to collect a shipment may be the customer’s responsibility to the extent permitted by law.
Events Outside Reasonable Control
Delivery can be affected by carrier congestion, severe weather, natural events, customs inspections, transportation interruptions, public holidays, remote destinations, security screening, or other events beyond reasonable control. We will assist with available tracking information but do not control carrier operations.
Missing, Damaged, or Incorrect Shipments
If tracking shows delivered but the package is missing, check the delivery location, household members, building management, and carrier notices, then contact the carrier and us. For visible damage or an incorrect item, contact us promptly with the order number and clear photos of the product, packaging, and shipping label.
Customs, Duties, and Import Rules
If international delivery is offered at checkout, the customer is responsible for understanding local import restrictions. Duties, taxes, brokerage charges, and customs fees are not included unless expressly shown at checkout. Customs processing may delay delivery.
Shipping Support
Email service@ainorello.com with your order number and tracking number, if available.