Return & Refund Policy

30 Calendar Days After Delivery

You may request a return for an eligible product within 30 calendar days after confirmed delivery. Contact us before sending the product back. Returns sent without authorization or to an unconfirmed address may be delayed or rejected.

Condition Requirements

To be eligible, a product generally must be unused, unworn, unwashed, unmodified, complete, and in its original condition with manuals, accessories, tags, protective components, and original packaging.

Outdoor equipment showing soil, fuel residue, food residue, smoke, odors, wear, installation marks, weather exposure, modification, or damage not caused by us may be ineligible. For safety and condition verification, do not test technical equipment outdoors if you intend to return it.

Exceptions

Unless defective or required otherwise by law, returns may be unavailable for gift cards, personalized or final-sale items, opened consumables, hazardous or flammable goods, and products that cannot be safely resold for hygiene or safety reasons. Any product-specific exception will be disclosed before purchase where required.

How to Request a Return

1. Email service@ainorello.com within the return window.
2. Provide the order number, item name, reason, and photographs when relevant.
3. Wait for eligibility confirmation and the authorized return address.
4. Pack the complete product securely and use a trackable service.
5. Retain the receipt and tracking information until the return is completed.

Who Pays for the Return

If we confirm that the item is defective, damaged on arrival, or incorrect, we will provide an appropriate remedy and instructions, which may include a prepaid return method where available. For preference-based returns, the customer is generally responsible for return shipping unless applicable law requires otherwise. Original shipping charges are not refundable unless the return results from our error or the law requires a refund.

Review After Arrival

Returned products are inspected for identity, completeness, condition, and compliance with this policy. We will notify you whether the return is approved, partially approved, or declined and explain any material issue.

5–10 Business Days After Approval

After a return is approved, we normally complete refund processing to the original payment method within 5–10 business days. Banks, card issuers, and payment providers may require additional time to post the credit. If the original method cannot receive a refund, we will follow the payment provider’s available process and applicable law.

Replacement Requests

The most reliable exchange method is to request a return and, after approval, place a new order for the preferred item. For a confirmed wrong, damaged, or defective product, contact us before placing a replacement order so we can review the available remedy.

Before Shipment

Contact us immediately to request cancellation. We will try to assist, but cancellation is not guaranteed once processing or shipment has begun. A shipped order must follow the return process.

Consumer Protections

This policy does not limit non-waivable rights or remedies available under applicable consumer-protection law.